Intensive Case Management for Seniors at Risk

Intensive Case Management for Seniors at Risk (ICM) provides intensive case coordination with an in-depth, personalized, flexible, and creative approach. This program specializes in elder abuse, including physical, psychological/verbal, financial, neglect and/or self-neglect. Anyone may call to make a referral. The service is free and confidential.


Overview of Services


  • Case coordinators offer home visits, where a comprehensive, holistic assessment of the client’s situation is completed; then relevant, realistic, and attainable options are discussed

  • Consultation offered via telephone for families/caregivers who do not wish to receive a home visit

  • The program is client driven and client-centered

  • Cultural differences and personal preferences are always taken into consideration to preserve autonomy


Primary goals:

  • Ultimate goal is to improve the client’s quality of life by utilizing the least intrusive and most accommodating approach

  • assistance and support provided to seniors so they may live independently in the community

  • to provide education, awareness, and intervention regarding elder abuse


Client criteria:

  •  60 years of age and over

  • residing in the City of Hamilton